This policy explains how the US$20 reservation handling fee charged by SalonTrip Japan is treated when a booking is changed or cancelled. It is separate from any charge the salon itself may apply.
The reservation handling fee
The US$20 fee pays for the service of arranging your appointment with the salon. Because that service is carried out immediately after you pay:
- If we cannot secure your appointment (for example the salon has no availability), the fee is refunded in full.
- Once your appointment has been successfully arranged, the handling fee is generally non-refundable, as the service has been performed.
- If we make a mistake in arranging your booking, contact us and we will correct it or refund the fee.
Changing or cancelling
To change or cancel a booking, e-mail reservations@salontrip.jp with your name and booking details as early as possible. We will pass the request to the salon and confirm the outcome by e-mail.
How refunds are made
Approved refunds are returned to the original card through Stripe. Depending on your card issuer it may take several business days for the refund to appear on your statement.
Contact
Refund questions: reservations@salontrip.jp.